Shipping policy

This Shipping Policy explains how LAYRS by Ironly ("LAYRS", "we", "us") processes, ships and delivers orders placed on shoplayrs.in. It should be read together with our Return and Refund Policy.

1. Shipping charges

Free shipping across India: Shipping is free on every product, to every serviceable pin code in India. There is no minimum order value and no shipping charge is added at checkout. The only extra charge is the Cash on Delivery fee below, if you choose COD.
Payment: You can pay online through our secure checkout (UPI, cards, net banking and wallets) or choose Cash on Delivery (COD).
Cash on Delivery fee: COD orders carry a fee of ₹49 per order. To use COD, select the "Cash on Delivery (COD)" delivery option at checkout; the ₹49 is added to your order total there. Prepaid orders have no extra fee. Please keep the exact amount ready in cash when your order is delivered.

2. Order modification and cancellation

Before dispatch: You may request a change or cancellation before your order is processed or dispatched by writing to contact@shoplayrs.in or messaging us on WhatsApp at +91 77270 03554. Requests are honoured at our discretion, provided the order has not yet been processed.
After processing: Once an order has been marked as processed and is queued for dispatch, we cannot accept cancellation or modification requests, because the handover to our shipping partner cannot be reversed at that stage. Please check all order details, including your shipping address and product selection (design, size, finish or colour), before completing checkout.
Pre-orders: If a product is ever offered on pre-order, this will be clearly stated on its product page. By placing a pre-order you acknowledge that the item is not currently in stock and will be dispatched only once it arrives at our facility, as per the estimated timeline shown at the time of purchase.

3. Shipping methods, timelines and tracking

Shipping partner: All orders are shipped through a third-party logistics aggregator, which may assign delivery to affiliated courier services based on serviceable pin codes, delivery priority or route optimisation. LAYRS does not control the internal operations of these courier partners once a package has left our facility.
Serviceable locations: We currently ship within India only. Serviceability depends on our delivery partner's coverage. If your location is not serviceable, we will inform you and issue a full refund.
Order processing time: Orders ship within 24 hours of being placed (excluding Sundays and public holidays). Processing includes payment verification, a quality check and packaging before dispatch.
Delivery time: Orders are usually delivered within 5–6 days. The delivery estimate begins once the order has been dispatched.
Tracking: Once your order is dispatched, you will receive an email with:
- the tracking number,
- the courier partner's name, and
- a direct link to the tracking page of our shipping partner or its affiliated carrier.
Please check your delivery status regularly. Any delay or issue seen in tracking after dispatch should first be raised with the delivery provider through the tracking page.
Timelines are estimates: We make commercially reasonable efforts to meet the estimated delivery timelines. However, delivery times are not guaranteed, and delays may occur due to unforeseen logistical or regulatory issues, particularly for remote locations.

4. Third-party shipping and transit disclaimer

Third-party logistics: LAYRS works with a third-party logistics aggregator for shipping and last-mile delivery. That partner may engage independent courier companies to complete deliveries. LAYRS does not own, control or operate these logistics providers and acts only as the dispatching party.
Arrived damaged? We'll replace it, free: If your order arrives broken or damaged, send us an unboxing video or photos on WhatsApp at +91 77270 03554 within 48 hours of delivery, and we'll ship a replacement at no cost. You don't have to chase the courier; we handle that.
Delayed, lost or stolen packages: Delays are handled as described in section 7. Packages that are lost, or marked as delivered but not received, are handled as described in section 5.
Tracking and customer responsibility: We will share a tracking link by email on dispatch. It is your responsibility to monitor the shipment and raise any delivery concern promptly with the carrier. We may, on a goodwill basis, help you coordinate with our shipping partner, but we cannot guarantee any outcome or accept liability.
Limitation of liability: To the fullest extent permitted by applicable law, LAYRS disclaims any liability for consequential, indirect or incidental losses arising from failures or delays in shipping or delivery performed by third-party logistics partners. This is a material term of the sale and is accepted by you when you place an order.

5. Failed delivery, return to origin (RTO) and lost or damaged packages

Delivery attempts and failed delivery: Our logistics partner (including its courier agencies) will make a limited number of delivery attempts at the address you gave at checkout. If you are unavailable, unreachable or refuse delivery, or if the address is incorrect or incomplete, the package may be marked "undeliverable" and returned to our warehouse ("Return to Origin" or "RTO").
RTO handling: If an order is returned to origin, we will notify you by email. Re-dispatch will happen only after you confirm a corrected address and pay any re-shipping charges in advance.
Refused COD orders: If a Cash on Delivery order is refused at the door or returned to origin, we may accept your future orders on a prepaid basis only.
Responsibility for delivery failures: You are responsible for making sure the shipping address you provide is accurate, complete and accessible. LAYRS is not liable for delivery failures caused by customer error, including but not limited to:
- an incorrect or incomplete address;
- refusal to accept delivery;
- unavailability during the delivery window.
Lost or tampered packages: If a package is marked "delivered" but you report that you did not receive it, or it arrives tampered with, we will raise an internal investigation, including escalation with the shipping aggregator. If the claim is supported by evidence, we will send a replacement or issue a refund. If no conclusive evidence supports the claim, LAYRS will not be responsible for a replacement or refund. Products that arrive damaged are covered by our free replacement promise in section 4.
Reporting and support: If there is a delivery issue, please raise it directly with the delivery partner using the tracking and complaint process in your shipping confirmation email. We may help on a best-effort basis by connecting you with the shipping partner, but we are not responsible for the final resolution or any consequential loss from a failed or defective delivery.
Delays: LAYRS does not process refunds or replacements solely because a delivery was late (see section 7).

6. Return shipping responsibility

Return eligibility: Returns are accepted only under our Return and Refund Policy, which is separate from and read together with this Shipping Policy. Returns may be accepted for:
- manufacturing defects or quality issues;
- an incorrect product delivered.
Returns for reasons such as a change of mind, a delay in delivery, or not liking a colour or style may not be accepted, as stated in the Return and Refund Policy. Decals cannot be returned or refunded once they have been peeled.

Who pays for return shipping:

Return scenario	Return shipping paid by
Product delivered is defective or incorrect	LAYRS
Unserviceable location	Customer
Return due to customer error (wrong address, refusal to accept, etc.)	Customer
Unauthorised return, or return sent without our approval	Customer (LAYRS is not liable for receipt, replacement or refund)

Method of return: For approved returns where LAYRS pays for shipping, we will arrange a reverse pickup through our courier partner, subject to serviceability. Where reverse pickup is not available, you may be asked to ship the product yourself to the address we provide, with valid proof of dispatch. Any return shipping reimbursement is processed only after we receive and inspect the returned item.
Condition of returned products: All returned products must be:
- unused and in their original condition (decals unpeeled);
- sent with the original packaging and invoice;
- returned within the timelines in the Return and Refund Policy.
We may reject a return that does not meet these conditions, in which case no shipping cost or refund will be reimbursed.

7. Estimated dispatch and delivery disclaimer

Dispatch timeline: Orders ship within 24 hours of being placed (excluding Sundays and public holidays). Processing includes order verification, payment confirmation, quality checks and packaging. We aim to dispatch every order within this time, but delays may occur during high-demand periods, technical issues or unforeseen operational constraints.
Delivery estimates: Delivery timelines shown at checkout or elsewhere on the website are indicative and are not binding commitments. They begin after dispatch and do not include processing time. Delivery times may be affected by:
- location-specific transit times;
- courier service disruptions;
- weather conditions;
- public holidays and non-working days;
- force majeure events.
No guaranteed delivery date: While we make all reasonable efforts to meet estimated delivery dates, LAYRS does not guarantee delivery on a specific date or within a specific timeframe, as deliveries are carried out by third-party logistics partners.
No compensation for delay: LAYRS is not liable for any direct or indirect loss, inconvenience or damage resulting from delivery delays, whatever the cause. No compensation, discount, refund or return will be provided solely because a delivery was late.
Customer responsibility to track: Please use the tracking link sent by email at dispatch to follow your order. If you notice a substantial delay after dispatch, escalate it promptly with the logistics partner or let us know so we can help coordinate.

8. Force majeure

LAYRS is not liable for any delay, failure or disruption in order processing, dispatch, shipping or delivery caused by events beyond our reasonable control ("Force Majeure Events"). These include, but are not limited to, natural disasters (such as floods, earthquakes or cyclones), acts of God, fire, war, terrorism, civil unrest, national emergencies, government actions or regulations, labour strikes, pandemics, public health emergencies, courier service disruptions, transport blockades, cyber-attacks, and failures or delays by third-party service providers, including our shipping partner and its affiliates.
During a Force Majeure Event, our obligations under this policy are suspended for the duration of the event, and dispatch or delivery timelines may be extended without penalty. We will make commercially reasonable efforts to inform affected customers and resume operations as soon as possible. LAYRS is not liable to offer any refund, compensation, penalty or damages for non-performance or delay caused by a Force Majeure Event.