Refund policy

This Return and Refund Policy explains when LAYRS by Ironly ("LAYRS", "we", "us") accepts returns and issues refunds for orders placed on shoplayrs.in. It should be read together with our Shipping Policy.

1. Return eligibility

Return window: You can request a return within 14 days of receiving your order.
Accepted reasons: Returns are accepted only for:
- manufacturing defects or quality issues;
- an incorrect product delivered.
Not accepted: Returns for reasons such as a change of mind, a delay in delivery, or not liking a colour or style are not accepted.
Decals: Decals cannot be returned or refunded once they have been peeled.
Arrived damaged? We'll replace it, free: If your order arrives broken or damaged, send us an unboxing video or photos on WhatsApp at +91 77270 03554 within 48 hours of delivery, and we'll ship a replacement at no cost. Delayed or lost packages are covered by our Shipping Policy.

2. Condition of returned products

All returned products must be:

unused and in their original condition (decals unpeeled);
sent with the original packaging and invoice;
returned within the 14-day return window.

We may reject a return that does not meet these conditions, in which case no shipping cost or refund will be reimbursed.

3. How to request a return

Write to us at contact@shoplayrs.in or message us on WhatsApp at +91 77270 03554 with your order number, the reason for the return and photos of the product.
Please do not send a product back without first getting our approval. Returns sent without approval will not be accepted.
Method of return: For approved returns where LAYRS pays for shipping, we will arrange a reverse pickup through our courier partner, subject to serviceability. Where reverse pickup is not available, you may be asked to ship the product yourself to the address we provide, with valid proof of dispatch. Any return shipping reimbursement is processed only after we receive and inspect the returned item.
Once the returned product is received, it will be inspected and the return will be approved within 2 days.

4. Who pays for return shipping

Return scenario	Return shipping paid by
Product delivered is defective or incorrect	LAYRS
Unserviceable location	Customer
Return due to customer error (wrong address, refusal to accept, etc.)	Customer
Unauthorised return, or return sent without our approval	Customer (LAYRS is not liable for receipt, replacement or refund)

5. Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund too.
Cash on Delivery (COD) orders: As COD orders have no online payment to refund to, we will refund approved COD returns by UPI or bank transfer to an account you share with us, within 10 business days of approval.
COD fee: The ₹49 Cash on Delivery fee is not refundable, except when the product delivered is defective or incorrect, in which case it is refunded along with the product price.
If more than 15 business days have passed since we approved your return, please contact us.
If your location turns out to be unserviceable before dispatch, we will inform you and issue a full refund.

6. Cancellations

You may request a cancellation before your order is processed or dispatched by writing to us by email or WhatsApp. Requests are honoured at our discretion, provided the order has not yet been processed.
Once an order has been marked as processed and is queued for dispatch, it cannot be cancelled or changed.
Cancelled Cash on Delivery orders are not charged anything, including the ₹49 COD fee, as no payment is collected before delivery.